Refund and Returns Policy

DEFINITIONS

• Us/We/Our/The Company – refers to WebMinglers, WebMinglers Corporation (Pty) Ltd and any of its subsidiaries as well as third party services in partnership with the company.
• Businesses/Client(s)/Customer(s) – refers to parties who use any of our services and products whether directly or through any of our subsidiaries.
• Account/Client Portal – refers to any access provided to the customer to control paid resources.

REFUND & RETURNS POLICY

Non Refundable

• Domains & Hosting are non-refundable. There are special cases where premium domains and hosting require partial payment and in those cases we will communicate on the eligibility of a refund.

Eligibility for Refund

• If we fail to deliver a website that meets the requirements and specifications agreed upon in the project scope, you are eligible for a refund.
• If we are unable to complete the project within the agreed-upon timeframe WITHOUT any communication, you are eligible for a refund.

Refund Amount

• The refund amount will be determined on a case-by-case basis, taking into account the work completed and the amount of time spent on the project.
• The refund amount will not exceed 20% the total amount paid for the project. If the issue is timeframe based and there is no communication with the client whatsoever in most cases the refund is R50 per day or otherwise.

Refund Process

• To request a refund, please submit a written request to refunds@webminglers.co.za
• Refund requests must be made within 30 days of project completion or termination.
• Refunds will be processed within 14 business days of receiving the request.

Payment Terms

• A deposit of ranging between 50% – 80% is required to begin work on the project.
• The remaining balance is due upon after project completion and estimated timeframe.
• Note that for marketing and business purposes, the deposit may be forfeited in favour of the full payment for certain products based marketing and business strategies.

Cancellation Policy

• If you cancel the project before work begins, you will receive a full refund of the deposit.
• If you cancel the project after work has begun, you will be charged for the work completed up to the point of cancellation.

Intellectual Property

• The website and all content, including text, images, and code, are the property of the client once the project is complete and the final payment has been made.
• Until the final payment is made, the website and all content remain the intellectual property of WebMinglers and its subsidiaries.

Warranty

• We warrant that the website will be free from defects and will meet the requirements and specifications agreed upon in the project scope.
• If the website does not meet the warranty, we will repair or replace it at no additional cost to the client.

Limitation of Liability

• In no event will we be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of the use or inability to use the website.
• Our liability for damages will be limited to the amount paid for the project.

Governing Law

• This agreement will be governed by and construed in accordance to South African Law, United States Federal Laws, and United Kingdom Laws, European Laws or any other region not mentioned that applies.
• Any disputes arising out of this agreement will be resolved through reasonable negotiation and refund process.

Changes to this Policy

• We reserve the right to change this policy at any time without notice.
• The current version of this policy will always be available on our website.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

Contact Details

Feel free to contact us for any queries, we have dedicated mailboxes for specific queries which are listed below:

• Support – refunds@webminglers.co.za

By using and accessing any of our services, you immediately agree, accept and consent to our Refunds & Return Policy, Terms and Conditions, Privacy Policy and any other agreements.

Thank you for your business!

Last Update: 05 May 2024